Shipping policy

Processing Time

Orders are processed within 2–5 business days before they ship. Business days are Monday to Friday, excluding public holidays.

Shipping Destinations

We ship worldwide (with some exclusions). We do not ship to PO boxes or to APO/FPO military addresses.

Shipping Methods and Rates

Standard shipping: Free
Delivered in 5–10 business days to the US, Canada and the EU.

Expedited shipping: shown at checkout
Delivered in 2–3 business days to the US, Canada and the EU.

For all other countries, delivery times and any charges vary by destination and are shown at checkout.

Rates and delivery times may change over time; the cost and estimate shown at checkout when you place your order are the ones that apply. We ship with USPS, FedEx and DHL.

Customs, Duties and Taxes

  • United States: any import duties are included in the price. You will not be charged anything on delivery.
  • All other countries: import duties, taxes and customs fees charged by the destination country are not included in our prices and are payable by you on delivery. If you refuse a delivery because of these charges, we will refund the order less any return shipping costs we incur.

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.

Delays

Delivery times are estimates, not guarantees. Customs processing, holidays and carrier delays can occasionally affect delivery. If your order is taking longer than expected, contact us and we'll look into it.

Lost or Missing Packages

If your package appears lost, or tracking shows it as delivered but you haven't received it, contact us at info@marina-jewelry.com within 14 days of the estimated delivery date. We'll open an investigation with the carrier and, at our discretion, send a replacement or issue a refund.

Incorrect Address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer, though we're happy to help resolve it where possible. If you notice a mistake, email us right away; we can update the address before the order ships.

Stock Availability
Most pieces are in stock and ship within our processing time. If an item is temporarily unavailable, we'll email you within 2 business days with an estimated ship date. You can choose to wait, change your order, or cancel for a full refund.

Contact

Email: info@marinaholyland.com